Prestige Hotels and Resorts implementation of Service Connection program a fantastic success!

AG Custom Hospitality is extremely excited to announce the successful launch and implementation of the Prestige Hotels and Resorts Service Connection Program.

The customized program creates a complete training solution incorporating onsite training, online learning, audio components and continued quality assurance. The program can be fully customized and includes service, team, communication, sales and critical guest dispute and resolution modules.

Corresponding online components allow for continuous incorporation of new components and material as necessary. “Working on the new program has been extremely exciting for us” said Angelique Giles, founder of AG Custom Hospitality.

“We have had the pleasure of working closely with Prestige Hotels and Resorts implementing their Q /A program for the past three years. The confidence expressed by Prestige Hotels and Resorts’ executive team in our company’s expertise and professionalism was validated by their request that we develop and implement a customized training program for their entire chain”.

“We have been working with AG Custom Hospitality for the past 3 years”, said Terry Schneider, Executive Vice President of Prestige Hotels and Resorts. “Initially AG was contracted to perform customer service audits and provide quality control feedback. The high quality and level of the feedback provided has been both valuable and effective, so much so that it led to our decision to ask AG to develop a custom-designed training program for our guest services team chain- wide.

The new program was developed with the intent of supporting the existing culture of our company, and to provide an on-going training tool rather than just a one-time training endeavor. The response from all of our General Managers and their team members has been very positive. We are extremely pleased with the skills, techniques and performance of Angelique and her staff who showed a great deal of flexibility and creativity in the design of the program”.

Prestige Hotels and Resorts is a young, progressive privately-owned chain with nine signature properties throughout BC’s Okanagan and Kootenay-Rockies regions. For more information, visit their website at www.prestigeresortsandhotels.com

AG Custom Hospitality is a small, personalized company providing a distinctly different approach to quality assurance and training. For the cost of three or four room nights a year, AG Custom Hospitality works closely with you creating a solid program thereby improving revenue and ensuring the ultimate guest experience.

For more info: http://www.agcustomhospitality.com/news.htm