FAQ

Have a question about It's Hospitality? We're here to help! Below are questions we get all the time, and their answers. If you can't find the help you need here, you can alway contact us.

1. What is the difference between a forum topic and a forum post?

   A forum topic is the main title of the conversation. Posts are the titles of your conversation within the topic.

2. How do I send a message to someone?

   In order to send a message to a user for the first time, you must be logged in, and viewing the person's profile page. On that page, click the “send a message” button on the right side and a window will open so you can type your message.
   If someone has sent you a message, it will appear in your It’s Hospitality Message Center. You can reply to their message directly from here, without going to their profile page.

3. What happens when I cancel my account?

   Canceling your account will delete your profile and any forum posts you created. All messages from you will also be changed to appear as if they came from Its Hospitality.
   Please be aware that you are an Account Holder for one of our company member types (Hotel, Restaurant, Vendor, Service Provider, Organization), you will delete both your Individual account, as well as the Company account. If you don’t want to delete the company, you will have to change your user access level before you delete your personal account.

4. What are User Access Levels?

   We recognize that every company assigns responsibility in a different way. Because of this, we gave all companies 3 access levels that they can assign to any user associated with their company: Account Holder, Full Access and None.
   There can only be one Account Holder. He or she has total control over the entire company account. Only an Account Holder can set and change other users access levels, Post Jobs, change the Account’s name, login information, profile data and even delete the account.
   There can be an unlimited number of Full Access members associated with a Company account. Full Access users can post to the forum, send messages and perform other general account actions under the Company account.
   There can be an unlimited number of None users associated with a Company account. Users with a None Access level can view the company profile, but cannot change any aspect of the company account. Users with a None Access Level will still show up in the company directory.

5. How do I change the user access level?

   From your company’s My Users page, simply click the “change access level” link to toggle between Full and None user status. You can also change the Account Holder status on this page by clicking the “change account holder status” link and selecting a new Account Holder from the users associated with your account.
   Please note that only Account Holders can change user access levels for a company.

6. What does the Switch Account feature do?

   If you are associated with a company, and have either Full Access or Account Holder status, you are able to switch between these accounts so that you can quickly and easily send messages, post to the forum or chat as either account without having to logout and log back in.

7. What happens when I bookmark something?

   Bookmarking an item will store a direct link to the booked marked item in your My Bookmarks section. This provides you quick and easy access to your favorite members.

8. When I bookmark an item, does that person or company get notified?

   No, bookmarks are for personal use only.

9. Sometimes my friend’s chat button isn’t available — why?

   This means they are not logged in to Its Hospitality. The button only appears when a user is logged in and available to chat. However, you can always send a message!

10. I just uploaded a new resume and it deleted the one I just built! Help!

    We only allow users to post one resume at a time on Its Hospitality. You can either have a word document, a PDF or build a resume on our site. However, you cannot have more than one at a time — sorry!

11. I found something I love in a vendor’s catalog — how do I purchase it?

    It’s Hospitality does not offer e-commerce options at this time. If you found a product that interests you, send the vendor a message directly from their catalog and request more information. We’re sure they’d love to hear from you.

12. My profile says I’m an employee of X company, but I’m not. How do I get rid of this?

    When editing your profile, there is a section called “Employed by”. All the companies with which you are associated with on Its Hospitality are shown here. Next to each is a link that says “delete this employer”. Simply click on this link and you will no longer be associated with that company.

13. Some of my employees are also on Its Hospitality. How do I associate them with my company?

    There are two ways to associate employees with your company account. The easiest way is to go to your my Users page. Search for your employee using the search feature and once you find them, click the “Add” button. They will be instantly added to your company’s Directory. You can also adjust their Access Level from this page. Newly added employees are automatically set to None, meaning they have no access to the company page.

14. I tried to add my employees to my company directory but it says they’re not in the system. What does that mean?

    You can only add current It’s Hospitality members to your company’s directory. You are receiving this message because your employee(s) aren’t members of It’s Hospitality yet.

15. How do I post a job listing?

    Log into your company account and click on your My Jobs tabs. There is a big red button that says “Create New Job Post”. Click this button and fill out our simple form. Once you click save, your post will automatically be added to the listings found under the Jobs tab. Did we mention this service is free?
    Please note that only Account Holders can post open jobs.

16. Okay, I’ve posted my job — now what?

    You will be notified when jobseekers have submitted an application. Navigate back to your job section to see all the job postings you have listed, and how many applicants there are for each posting. Click on the number of applications to see a full list of all applicants, with links to their profiles and resumes.
    Once a position has been filled, you can also delete your job posting from this page.

17. How do I create a newsfeed for my company?

    Once you’ve logged in to your company account, click on your My Newsfeeds link. Once you’re in your Newsfeed section, click the big red “Manage my company news” button. Once you’re on the Manage My Company News page, you can either edit your old news items or create an entirely new one by clicking the red “Add a News Item” button.